5 Year Guarantee on Made to Measure Products.

5 Year Made to Measure Product Guarantee:

Including: Made to Measure Curtains, Blinds, Tracks, Poles.

In addition to our standard guarantee, all made to measure and bespoke products supplied by the Seller shall be guaranteed for 5 years from date of purchase.

 

Exclusion of the guarantee

·        Accident

·        Alterations

·        Exposure to elements

·        Misuse

·        Failure to follow instructions including; maintenance, cleaning, installation

·        Normal wear and tear

·        Fabric dye fading

 

Labour, Collection & Delivery:

During the first year, the Seller will cover the cost of all labour, collection, and delivery required for repairs. From the second year onward, the Customer is responsible for arranging and covering the costs of sending the items to the Seller for any warranty-covered repairs.

 

Process for Making a Claim and Resolving Issues

Please contact Direct Fabrics and send in necessary informaiton including photos, description of defects. 

Direct Fabrics will evaluate the claim usually within 3-5 working days if not before and will then process and deal with your claim.